Terms of Service

Effective Date: March 29, 2026  |  Last Updated: March 29, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Imos Pizza ("Company," "we," "us," or "our") governing your access to and use of the website located at imosspizzass.rest (the "Website") and all related services, features, content, and functionality offered through or in connection with the Website (collectively, the "Services").

By accessing this Website, completing an order, creating an account, or otherwise engaging with any aspect of our Services, you represent and warrant that:

• You are at least eighteen (18) years of age, or the age of majority in your jurisdiction, whichever is greater;
• You have the legal capacity and authority to enter into this Agreement;
• You are not prohibited by any applicable law, regulation, or third-party restriction from using our Services;
• All information you provide to us is accurate, complete, and current; and
• Your use of the Services will be in compliance with these Terms and all applicable federal, state, and local laws.

If you are using our Services on behalf of an organization, entity, or business, you further represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall include both you personally and that entity.

2. Company Information

The Services are provided by:

3. Description of Services

Imos Pizza operates as a food service business, providing customers with the ability to browse our menu offerings, place food and beverage orders, make payments, and arrange for delivery or pick-up of food products through our Website and associated platforms. Our Services include, but are not limited to:

• Online Menu Access: Customers may browse our current menu offerings, including pizzas, appetizers, beverages, sides, and other food items, subject to availability and seasonal changes;
• Online Ordering: Customers may place orders for food and beverages directly through our Website for delivery or in-store pickup;
• Payment Processing: Secure processing of payment transactions for food orders placed through our Website;
• Account Management: Optional creation and management of user accounts to facilitate faster ordering, order history review, and saved preferences;
• Promotions and Offers: Access to current promotional offers, discount codes, loyalty programs, and special deals as made available from time to time;
• Customer Support: Assistance and support related to orders, inquiries, complaints, and general questions about our products and services;
• Nutritional and Allergen Information: Where available, provision of nutritional details and allergen information to assist customers in making informed food choices.

We reserve the right to modify, suspend, discontinue, or restrict any aspect of our Services at any time, with or without notice, and without liability to you or any third party. Menu items, pricing, availability, and promotional offers are subject to change without prior notice.

4. User Accounts

To access certain features of our Services, you may be required or invited to register for a user account. When creating an account, you agree to:

• Provide accurate, current, and complete information as prompted during the registration process;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Keep your account password and login credentials confidential and secure;
• Notify us immediately at [email protected] upon becoming aware of any unauthorized use of your account or any other breach of security;
• Accept full responsibility for all activities that occur under your account, whether authorized by you or not.

We reserve the right to suspend, terminate, or refuse service to any user account at our sole discretion, including but not limited to accounts that violate these Terms, engage in fraudulent activity, or remain inactive for an extended period. You may not transfer, sell, or assign your account to any third party without our prior written consent.

5. User Obligations and Prohibited Activities

By using our Services, you agree to use the Website and all associated features solely for lawful purposes and in a manner consistent with these Terms. You agree that you will not, under any circumstances:

5.1 General Prohibited Conduct

• Use the Website or Services for any purpose that is unlawful, fraudulent, deceptive, harmful, or otherwise prohibited by applicable federal, state, or local law;
• Impersonate any person or entity, including Imos Pizza employees or representatives, or falsely claim an affiliation with any person or organization;
• Provide false, inaccurate, misleading, or fraudulent information in connection with any order, account registration, or communication with us;
• Engage in any conduct that restricts or inhibits any other user from using or enjoying the Website or Services;
• Harass, intimidate, threaten, stalk, or otherwise interfere with any other user, customer, or employee of Imos Pizza;
• Use the Services to send unsolicited commercial communications, including spam, chain letters, or pyramid schemes.

5.2 Technical Prohibited Conduct

• Attempt to gain unauthorized access to any portion of the Website, other user accounts, computer systems, or networks connected to the Website;
• Use any automated means, including bots, scrapers, spiders, crawlers, or similar tools, to access, collect, or extract data from the Website without our prior written consent;
• Introduce viruses, Trojan horses, worms, logic bombs, malware, or other technologically harmful material to the Website or our systems;
• Interfere with or disrupt the integrity, performance, or availability of the Website, servers, or networks connected to the Website;
• Attempt to circumvent, disable, or otherwise interfere with any security-related features of the Website;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of the Website;
• Use the Website in any manner that could damage, overburden, impair, or adversely affect Imos Pizza or its infrastructure.

5.3 Order-Related Prohibited Conduct

• Place fraudulent, fictitious, or bad-faith orders with no genuine intention to receive or pay for the ordered items;
• Abuse promotional codes, discount offers, loyalty rewards, or refund policies in bad faith or through deceptive means;
• Dispute legitimate charges with your financial institution in a fraudulent or abusive manner (commonly known as "chargeback fraud");
• Resell, redistribute, or commercially exploit food products or other items purchased through our Website without our express written authorization.

We reserve the right to investigate any suspected violation of these prohibited activities and to take appropriate action, including suspending or terminating your account, refusing service, reporting conduct to law enforcement authorities, and pursuing all available legal remedies.

6. Ordering, Pricing, and Payment Terms

6.1 Order Placement and Acceptance

When you place an order through our Website, you are making an offer to purchase the selected items at the stated price. Your order constitutes an offer and is not accepted until we send you an order confirmation. We reserve the right to refuse, cancel, or limit any order at any time, including after an order confirmation has been sent, for reasons including but not limited to product unavailability, pricing errors, suspected fraud, or violations of these Terms.

6.2 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to applicable federal, state, and local taxes, as well as any applicable delivery fees. Prices are subject to change without prior notice. In the event of a pricing error on the Website, we reserve the right to cancel any orders placed at the erroneous price and to notify you accordingly. We are not obligated to fulfill orders placed at incorrect prices.

6.3 Payment

Payment for all orders must be made at the time of ordering through the payment methods accepted on our Website. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information you provide is accurate and complete;
• You authorize us to charge the applicable amount to your designated payment method.

We use industry-standard encryption and third-party payment processors to handle payment transactions securely. We do not store complete credit card or debit card numbers on our systems.

6.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been prepared. If you experience an issue with your order, such as receiving incorrect items, missing items, or items that do not meet reasonable quality standards, please contact us immediately at [email protected]. We will review each situation on a case-by-case basis and may offer a refund, credit, or replacement at our sole discretion.

7. Intellectual Property Rights

7.1 Ownership

The Website and all of its content, features, and functionality — including but not limited to text, graphics, logos, images, photographs, videos, audio clips, button icons, data compilations, software, menu designs, trade names, trademarks, service marks, trade dress, and the overall look and feel of the Website — are owned by, licensed to, or controlled by Imos Pizza and are protected by United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and other applicable federal and state intellectual property statutes.

7.2 Limited License

Subject to your compliance with these Terms, Imos Pizza grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website solely for your personal, non-commercial purposes — specifically, to browse our menu and place orders for personal consumption. This license does not include any right to:

• Reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the Website or its content for any commercial purpose;
• Modify, adapt, translate, create derivative works based upon the Website or its content;
• Publicly display, distribute, perform, transmit, or broadcast any content from the Website without our prior written consent;
• Remove or alter any proprietary notices, labels, or markings on the Website or its content.

7.3 User-Submitted Content

If you submit, post, or otherwise provide any content to us — including reviews, feedback, photographs, comments, or suggestions — you grant Imos Pizza a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media format and through any distribution channels, without compensation to you. You represent and warrant that you have all necessary rights to grant this license and that your submitted content does not violate any third-party rights or applicable laws.

8. Disclaimers and "As-Is" Basis

THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IMOS PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY: We make no warranty that the Website, Services, or any food products will meet your expectations or be of satisfactory quality;
• FITNESS FOR A PARTICULAR PURPOSE: We make no warranty that the Website or Services are suitable for any specific use or purpose you may have in mind;
• NON-INFRINGEMENT: We do not warrant that the Website or its content does not infringe upon the intellectual property rights of third parties;
• ACCURACY AND COMPLETENESS: While we endeavor to keep all information on the Website accurate and up to date, we do not warrant that all content, including menu descriptions, pricing, nutritional information, or allergen details, is accurate, complete, current, or error-free;
• UNINTERRUPTED OR ERROR-FREE OPERATION: We do not warrant that the Website will be available at all times, free from interruptions, defects, errors, or security vulnerabilities;
• ALLERGEN AND DIETARY INFORMATION: While we make reasonable efforts to provide allergen and nutritional information, we cannot guarantee that such information is complete or that our food products are free from specific allergens or suitable for specific dietary requirements. Customers with severe food allergies or dietary restrictions should contact us directly before placing an order.

Some states do not allow the exclusion of certain implied warranties. To the extent applicable state law does not permit the exclusion of certain warranties, some of the above exclusions may not apply to you.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL IMOS PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE TO YOU OR ANY THIRD PARTY FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITIES;
• DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE WEBSITE OR SERVICES;
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR TRANSMISSIONS;
• DAMAGES ARISING FROM ANY FOOD PRODUCT CONSUMED, INCLUDING BUT NOT LIMITED TO FOODBORNE ILLNESS, ALLERGIC REACTIONS, OR OTHER HEALTH-RELATED INJURIES, EXCEPT WHERE SUCH LIABILITY CANNOT BE EXCLUDED UNDER APPLICABLE LAW;
• DAMAGES ARISING FROM THIRD-PARTY CONDUCT, INCLUDING DELIVERY SERVICES, PAYMENT PROCESSORS, OR OTHER THIRD-PARTY SERVICE PROVIDERS;

REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF IMOS PIZZA TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO IMOS PIZZA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you under the laws of certain states.

10. Indemnification

You agree to defend, indemnify, and hold harmless Imos Pizza, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law, regulation, or ordinance;
• Your use or misuse of the Website or Services;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or publicity rights;
• Any content you submit, post, or otherwise provide through the Website;
• Your fraudulent conduct, willful misconduct, or gross negligence;
• Any dispute between you and any third party, including other users of the Website;
• Any inaccurate or false information you provide in connection with your use of the Services.

We reserve the right to assume exclusive control and defense of any matter subject to indemnification by you, at your expense. You agree to cooperate fully with us in connection with the assertion of any such defense. This indemnification obligation will survive the termination of these Terms and your use of the Website and Services.

11. Privacy Policy

Your privacy is important to us. Our collection, use, storage, and disclosure of your personal information in connection with the Website and Services is governed by our Privacy Policy, which is incorporated herein by reference and forms a part of these Terms. By using our Services, you also acknowledge and consent to the practices described in our Privacy Policy.

To the extent we collect personal information from California residents, our practices are further governed by the California Consumer Privacy Act of 2018 ("CCPA"), as amended by the California Privacy Rights Act of 2020 ("CPRA"), and other applicable state privacy laws. Please review our Privacy Policy for details regarding your rights and our data practices.

12. Third-Party Links and Services

The Website may contain links to third-party websites, services, or platforms that are not owned or controlled by Imos Pizza, including but not limited to payment processors, delivery platforms, social media networks, and mapping services. We have no control over and assume no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services.

Any use of third-party websites or services is at your own risk and subject to the terms and conditions and privacy policies of those third parties. We encourage you to review the terms and privacy policies of any third-party sites you visit. The inclusion of any link on our Website does not imply our endorsement, sponsorship, or affiliation with the linked website or its operators.

13. Governing Law and Jurisdiction

These Terms and your use of the Website and Services shall be governed by and construed in accordance with the laws of the United States and the laws of the applicable state in which Imos Pizza operates, without regard to any conflict of law principles that would require or permit the application of the laws of any other jurisdiction.

To the extent any claim or dispute is not subject to mandatory arbitration as set forth below, you agree to submit to the exclusive personal jurisdiction of the state and federal courts located within the United States for the resolution of any disputes arising out of or related to these Terms or your use of the Services.

These Terms are further subject to applicable federal laws of the United States, including the Federal Trade Commission Act (15 U.S.C. § 45 et seq.) with respect to consumer protection, and the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.) with respect to electronic contracting.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services informally by contacting Imos Pizza at [email protected] and providing a written description of the dispute. We will attempt to resolve the dispute informally within thirty (30) days of receiving your written notice. If we are unable to resolve the dispute informally within that period, either party may proceed to formal dispute resolution as described below.

14.2 Binding Arbitration

EXCEPT AS PROVIDED IN SECTION 14.4 BELOW, YOU AND IMOS PIZZA AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS, YOUR USE OF THE SERVICES, OR ANY FOOD PRODUCTS ORDERED THROUGH THE WEBSITE SHALL BE RESOLVED BY BINDING ARBITRATION RATHER THAN IN COURT. This agreement to arbitrate is intended to be broadly interpreted and applies to all claims whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory.

The arbitration shall be conducted by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, which are available at www.adr.org. The arbitrator shall have the authority to award any remedy or relief that a court of competent jurisdiction could award, except that the arbitrator may not award declaratory or injunctive relief benefiting any person other than the parties to the arbitration.

14.3 Class Action Waiver

YOU AND IMOS PIZZA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR MULTI-PLAINTIFF ACTION OR PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class, collective, or representative proceeding.

14.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights, misappropriation of trade secrets, or other irreparable harm. Nothing in this section shall prevent either party from seeking relief in small claims court for disputes within the jurisdictional limits of such court.

15. Term and Termination

15.1 Term

These Terms shall remain in full force and effect for as long as you access or use our Website or Services. These Terms apply each and every time you visit our Website or place an order.

15.2 Termination by You

You may terminate your use of our Services at any time by ceasing to access or use the Website. If you have a registered account, you may request deletion of your account by contacting us at [email protected]. Please note that termination of your account does not relieve you of any obligations or liabilities incurred prior to termination.

15.3 Termination by Us

We reserve the right, in our sole and absolute discretion, to suspend or terminate your access to the Website and Services, with or without notice and without liability, for any reason or no reason at all, including but not limited to:

• Your violation of any provision of these Terms;
• Your engagement in fraudulent, abusive, or unlawful activity;
• Requests by law enforcement or other government authorities;
• Extended periods of inactivity;
• Discontinuation of the Website or Services.

15.4 Effect of Termination

Upon termination of your access to the Services for any reason, all licenses and rights granted to you under these Terms shall immediately cease. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 7 (Intellectual Property), 8 (Disclaimers), 9 (Limitation of Liability), 10 (Indemnification), 13 (Governing Law), 14 (Dispute Resolution), and 18 (Miscellaneous Provisions).

16. Changes to These Terms

We reserve the right to modify, update, or replace these Terms at any time in our sole discretion. When we make material changes to these Terms, we will notify you by one or more of the following methods:

• Posting the revised Terms on the Website with an updated "Last Updated" date;
• Sending an email notification to the email address associated with your account (if applicable);
• Displaying a prominent notice on the Website's homepage or during the ordering process.

Your continued use of the Website or Services after the posting of any revised Terms constitutes your acceptance of the modified Terms. If you do not agree to the revised Terms, you must immediately cease using the Website and Services. We encourage you to review these Terms periodically to stay informed of any updates.

17. Severability

If any provision of these Terms is held to be invalid, illegal, unenforceable, or void by a court of competent jurisdiction or arbitrator under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect as if the invalid or unenforceable provision had never been included.

The parties agree that any such invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely achieves the original intent and economic effect of the invalid or unenforceable provision.

18. Miscellaneous Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices, policies, or agreements published by us on the Website, constitute the entire agreement between you and Imos Pizza with respect to your use of the Website and Services, and supersede all prior and contemporaneous agreements, understandings, representations, and warranties, whether oral or written, relating to the same subject matter.

18.2 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of our right to subsequently enforce such right or provision. No waiver by Imos Pizza of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any waiver must be in writing and signed by an authorized representative of Imos Pizza to be effective.

18.3 Assignment

You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms without our prior written consent. Any purported assignment in violation of this section shall be null and void. Imos Pizza may freely assign, transfer, or delegate its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

18.4 Force Majeure

Imos Pizza shall not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, fire, flood, earthquakes, wars, acts of terrorism, labor disputes, government actions, power outages, internet service disruptions, or supply chain failures. In such events, we will make reasonable efforts to resume performance as soon as practicable.

18.5 Electronic Communications

You consent to receive communications from Imos Pizza in electronic form, including by email, website notices, and push notifications (if applicable). You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, to the fullest extent permitted by applicable law, including the Electronic Signatures in Global and National Commerce Act (E-SIGN Act).

18.6 No Third-Party Beneficiaries

These Terms are entered into solely between you and Imos Pizza and are for our respective benefit only. Nothing in these Terms, express or implied, is intended to confer upon any other person or entity any legal or equitable rights, benefits, or remedies of any nature whatsoever under or by reason of these Terms.

18.7 Headings

Section headings contained in these Terms are for convenience and reference purposes only and shall not affect the interpretation or construction of these Terms.

19. Contact Information

If you have any questions, concerns, or complaints about these Terms of Service, our Website, or our Services, or if you wish to report a violation of these Terms, please contact us using the information below:

We will make every reasonable effort to respond to your inquiry promptly and to address your concerns in a timely and professional manner. For urgent matters related to food safety or health concerns, please contact your local health department or emergency services as appropriate.