Privacy Policy

Effective Date: March 29, 2026  |  Last Updated: March 29, 2026

1. Introduction and Who We Are

Welcome to Imos Pizza. We are a food service business operating in the United States, committed to protecting the privacy and personal information of our customers, website visitors, and all individuals who interact with us. This Privacy Policy has been drafted in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations.

Our contact details for privacy-related inquiries are as follows:

• Company Name: Imos Pizza
• Email: [email protected]
• Website: imosspizzass.rest

We act as the data controller for the personal information we collect through our website and services. This means we determine the purposes and means by which your personal data is processed. If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us using the details provided above.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website at imosspizzass.rest
• Customers who place online food orders through our platform
• Individuals who register for an account on our website
• Anyone who subscribes to our newsletters, promotional communications, or loyalty programs
• Individuals who contact us through customer support channels
• Anyone who participates in surveys, contests, or promotions we offer

This Policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party platforms you visit through links on our site.

3. Information We Collect

We collect various categories of personal information depending on how you interact with us. Below is a comprehensive overview of the types of data we collect.

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect the following personally identifiable information:

• Full name
• Email address
• Phone number
• Billing and shipping address (for delivery orders)
• Username and password (for account holders)
• Date of birth (where applicable for age verification)
• Payment card information (processed securely through third-party payment processors; we do not store full card numbers)

3.2 Order and Transaction Data

When you place a food order through our website, we collect:

• Order history and details, including items ordered, quantities, and customizations
• Transaction amounts and payment method types (e.g., credit card, debit card)
• Delivery instructions and preferences
• Timestamps of orders and transactions
• Loyalty points or reward balances, if applicable

3.3 Usage and Behavioral Data

When you visit our website, we automatically collect certain technical and usage information, including:

• Pages viewed, time spent on pages, and navigation paths
• Search queries made on our website
• Links clicked and buttons interacted with
• Referring URL (the website from which you arrived at ours)
• Browser type and version
• Session duration and bounce rate data

3.4 Device and Technical Information

We collect technical information about the devices you use to access our website:

• IP address
• Device type (desktop, mobile, tablet)
• Operating system and version
• Screen resolution
• Mobile device identifiers (where applicable)
• Browser language settings
• Time zone settings

3.5 Location Data

With your consent or as necessary to provide delivery services, we may collect:

• Precise or approximate geographic location based on your IP address
• Delivery address you provide when placing an order
• GPS location data from your mobile device (only if you grant permission)

3.6 Communications Data

If you contact our customer support team or communicate with us through any channel, we collect:

• Content of emails, messages, or form submissions
• Records of phone calls (where permitted by law and where notice has been provided)
• Feedback, reviews, and survey responses you voluntarily provide

3.7 Cookie and Tracking Data

We use cookies and similar tracking technologies to collect information about your browsing activity on our website. Please refer to Section 8 of this Privacy Policy for detailed information about our cookie practices.

3.8 Information from Third Parties

We may receive personal information about you from third parties, including:

• Social media platforms if you choose to connect your social media account to our services
• Payment processors who verify transaction details
• Delivery service partners who provide fulfillment updates
• Marketing partners and analytics providers
• Publicly available sources

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. We process your data only where we have a lawful basis to do so, including your consent, fulfillment of a contract, compliance with legal obligations, or our legitimate business interests.

4.1 Providing and Managing Our Services

• Processing your food orders and managing transactions
• Creating and managing your account
• Coordinating delivery or pickup of your orders
• Communicating order confirmations, updates, and delivery notifications
• Processing payments and refunds
• Administering loyalty programs or reward points

4.2 Customer Support

• Responding to your inquiries, complaints, and support requests
• Resolving disputes and troubleshooting issues
• Providing information about our menu, promotions, and services

4.3 Marketing and Promotional Communications

• Sending you newsletters, special offers, and promotional materials (where you have consented or where permitted by law)
• Personalizing marketing content based on your order history and preferences
• Administering contests, giveaways, and sweepstakes
• Retargeting advertising through third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us at [email protected].

4.4 Analytics and Service Improvement

• Analyzing website traffic and user behavior to improve our platform
• Understanding customer preferences to enhance our menu and offerings
• Conducting internal research and business intelligence activities
• Testing new features and functionalities
• Monitoring website performance and fixing technical issues

4.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from law enforcement or regulatory authorities
• Enforcing our Terms of Service and other agreements
• Protecting against fraud, unauthorized transactions, and security threats
• Maintaining the safety and integrity of our platform and users

5. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties for their own marketing purposes. However, we may share your data in the following circumstances:

5.1 Service Providers and Business Partners

We work with carefully selected third-party vendors and service providers who assist us in operating our business. These parties may access your personal information only to the extent necessary to perform their services and are contractually obligated to protect your data. They include:

• Payment Processors: Secure handling of credit card and payment transactions
• Delivery Partners: Third-party delivery services used to fulfill your food orders
• Cloud Hosting Providers: Data storage and website infrastructure services
• Email and Communication Platforms: Services used to send transactional and marketing emails
• Analytics Providers: Tools such as Google Analytics to analyze website usage
• Customer Support Platforms: Systems used to manage customer inquiries and support tickets
• Marketing and Advertising Platforms: Partners who help us deliver targeted advertising

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request
• Protect and defend the rights or property of Imos Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website if such a transfer occurs and will inform you of any changes to this Privacy Policy that may result.

5.4 With Your Consent

We may share your personal information with other third parties when we have obtained your explicit consent to do so.

5.5 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with partners, advertisers, and other third parties for research, marketing, analytics, and other purposes.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Technical Safeguards

• Secure Socket Layer (SSL) encryption for all data transmitted between your browser and our servers
• Encryption of sensitive data stored in our databases
• Firewalls and intrusion detection systems to monitor and protect our network infrastructure
• Regular security patches and software updates
• Secure, tokenized payment processing (we never store full credit card numbers)

6.2 Administrative Safeguards

• Access controls limiting employee access to personal data on a need-to-know basis
• Employee training on data privacy and security best practices
• Regular internal security reviews and risk assessments
• Data processing agreements with all third-party service providers

6.3 Incident Response

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law, including applicable state breach notification laws in the United States. We will act promptly to contain the breach, assess the risk, and take appropriate remediation steps.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

7. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights and providing you with meaningful control over your data.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

7.2 General Privacy Rights for All Users

Regardless of your location, we provide all users with the following rights and choices:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct or update inaccurate or incomplete information.
• Deletion: You may request that we delete your account and associated personal data, subject to legal retention requirements.
• Marketing Opt-Out: You may unsubscribe from marketing emails at any time using the unsubscribe link in our emails or by contacting us directly.
• Cookie Preferences: You may manage your cookie preferences through our cookie consent tool or your browser settings.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us by:

• Email: [email protected]

When you submit a request, we may need to verify your identity to protect your privacy and prevent unauthorized disclosure of your data. We will respond to verifiable consumer requests within 45 days of receipt, as required under the CCPA/CPRA. If we require additional time (up to 90 days total), we will inform you of the reason and the extension period within the initial 45-day period.

You may designate an authorized agent to submit requests on your behalf. If you use an authorized agent, we may require written proof of authorization and may still contact you directly to verify your identity.

8. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver relevant advertising.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the basic functioning of our website, such as maintaining your session and enabling you to complete an order. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. We use tools such as Google Analytics for this purpose.
• Functional Cookies: Remember your preferences, such as your saved address, language settings, or previously viewed menu items.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These may be placed by third-party advertising networks.

8.2 Managing Your Cookie Preferences

You can control cookies through:

• Our on-site cookie consent banner, which allows you to accept or decline non-essential cookies
• Your browser settings, which allow you to block or delete cookies
• Opt-out tools provided by third-party analytics providers (e.g., Google Analytics Opt-out)
• Industry opt-out tools such as the NAI Opt-Out and DAA Opt-Out

Please note that disabling certain cookies may affect the functionality of our website and your ability to complete food orders.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9.1 Retention Periods

When personal data is no longer required, we securely delete or anonymize it in accordance with our data disposal procedures. In some circumstances, we may be unable to delete your information due to ongoing legal proceedings, regulatory investigations, or other lawful retention requirements.

10. Children's Privacy

Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect, use, or solclose personal information from children under the age of 13, as governed by the Children's Online Privacy Protection Act (COPPA), or from minors under the age of 18 without verifiable parental consent.

If you are under 18 years of age, please do not use our website or provide us with any personal information. If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action, including deleting the information from our records.

If we become aware that we have inadvertently collected personal information from a child under 13 without appropriate parental consent, we will take immediate steps to delete such information from our systems.

11. International Data Transfers

Imos Pizza is based in the United States, and your personal information is primarily stored and processed within the United States. However, some of our third-party service providers may operate in or transfer data to countries outside of the United States.

If your personal information is transferred internationally, we take appropriate steps to ensure that such transfers are conducted in accordance with applicable law and that your data is protected to a standard equivalent to that provided under U.S. law. These safeguards may include:

• Standard contractual clauses or data processing agreements with service providers
• Ensuring that service providers are located in countries recognized as providing adequate data protection
• Obtaining your consent to the transfer where required by law

By using our website or services, you acknowledge that your personal information may be transferred to and processed in countries outside your country of residence, including the United States, which may have different data protection laws than those in your jurisdiction.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or other external services. This Privacy Policy does not apply to any third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link to a third-party website does not imply our endorsement of that website or its privacy practices.

13. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing not be tracked. At this time, our website does not respond to DNT signals from web browsers. However, you may use the cookie management tools described in Section 8 to control tracking on our website.

14. FTC Act Compliance

We are committed to complying with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive practices in commerce. Our privacy and data practices are designed to be transparent, honest, and consistent with our representations in this Privacy Policy. We do not engage in deceptive data collection or processing practices. If you believe that we have engaged in any unfair or deceptive practices regarding your personal information, you may file a complaint with the Federal Trade Commission (see Section 16 below).

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes to this Policy, we will notify you by:

• Posting the updated Privacy Policy on our website at imosspizzass.rest with a new "Last Updated" date
• Sending an email notification to registered account holders where the changes are significant
• Displaying a prominent notice on our website homepage

Your continued use of our website or services after any changes become effective constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we are protecting your information. If you do not agree with any changes to this Privacy Policy, you should discontinue your use of our services and contact us to request deletion of your personal data.

16. How to File a Complaint

If you believe that your privacy rights have been violated or that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to first contact us directly so we can attempt to resolve your concern:

• Email: [email protected]

We will investigate all complaints and respond within a reasonable timeframe. If you are not satisfied with our response or believe we are processing your data in violation of the law, you have the right to file a complaint with the appropriate regulatory authority:

16.1 Federal Trade Commission (FTC)

The FTC handles complaints related to unfair or deceptive business practices, including privacy violations. You can file a complaint with the FTC by visiting:

• Website: https://reportfraud.ftc.gov/
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

16.2 California Residents — California Privacy Protection Agency (CPPA)

If you are a California resident and believe your rights under the CCPA/CPRA have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• CPPA Website: https://cppa.ca.gov/
• California Attorney General: https://oag.ca.gov/privacy/ccpa

16.3 State Attorney General Offices

Residents of other U.S. states with specific state privacy laws may also file complaints with their respective state Attorney General offices. Many states have enacted consumer privacy protection laws, and your state AG may have jurisdiction over privacy complaints involving businesses operating in your state.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using the information below:

We are committed to addressing your privacy concerns promptly and transparently. Please allow up to 45 business days for us to respond to your inquiry, although we aim to respond much sooner for general questions. For time-sensitive matters involving potential data breaches or security concerns, please mark your communication as urgent and we will prioritize your request accordingly.